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Privacy Policy

Last Updated: February 6, 2026

1. Introduction

SafetyLookup (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website safetylookup.com (the “Site”) and use our services (the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our Services:

Account Information:

  • Email address
  • Billing address

Payment Information:

  • Credit card number (processed by our payment processor, Stripe)
  • Billing address
  • Transaction history

Search Queries:

  • Phone numbers you search
  • Email addresses you check
  • Website URLs you analyze
  • Messages or communications you submit for analysis
  • Images of mail you upload for inspection

Communications:

  • Customer support inquiries
  • Feedback and reviews

User-Submitted Reports:

  • Scam reports you submit
  • Comments on scam listings

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)

Usage Information:

  • Pages viewed
  • Time spent on pages
  • Search history within our Services
  • Referring website
  • Date and time of access

Location Information:

  • General location based on IP address (city/region level)
  • We do not collect precise GPS location

Cookies and Similar Technologies:

  • Session cookies (for login functionality)
  • Preference cookies (for remembering your settings)
  • Analytics cookies (for understanding usage patterns)

2.3 Information from Third Parties

We may receive information from third-party sources, including:

  • Data providers: Phone number databases, carrier information, domain registration data
  • Public records: Publicly available information about phone numbers, websites, and businesses
  • User reports: Scam reports submitted by other users
  • Payment processors: Transaction verification data

3. How We Use Your Information

3.1 To Provide Our Services

  • Process your search queries and provide results
  • Analyze messages and communications for scam indicators
  • Analyze uploaded mail images
  • Create and manage your account
  • Process payments and subscriptions
  • Send service-related communications

3.2 To Improve Our Services

  • Analyze usage patterns to improve functionality
  • Develop new features
  • Conduct research and analytics

3.3 To Communicate With You

  • Respond to your inquiries and support requests
  • Send account-related notifications
  • Send marketing communications (with your consent)

3.4 To Protect Our Services and Users

  • Detect and prevent fraud and abuse
  • Enforce our Terms of Service
  • Comply with legal obligations

4. How We Share Your Information

4.1 With Service Providers

We share information with third-party vendors who provide services on our behalf:

  • Payment Processor (Stripe): Payment details, billing address
  • Cloud Hosting (Vercel, Supabase): All data processed through Services
  • AI Provider (Anthropic): Content submitted for analysis
  • Email Service: Email address

4.2 With Other Users

  • Scam Reports: If you submit a scam report, it may be visible to other users (without your personal identifying information unless you choose to include it)
  • Aggregated Data: We may share aggregated, non-identifying information publicly

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect our rights, privacy, safety, or property
  • Respond to emergency situations

4.4 Business Transfers

If SafetyLookup is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 We Do NOT Sell Your Personal Information

SafetyLookup does not sell your personal information to third parties. We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.

5. Data Retention

We retain your information for as long as necessary:

  • Account Information: Until you delete your account + 30 days
  • Search History: 12 months (or until account deletion)
  • Payment Records: 7 years (legal requirement)
  • Support Communications: 3 years
  • Uploaded Images/Content: 30 days after analysis
  • Scam Reports: Indefinitely (for community benefit)

You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (TLS/SSL)
  • Encryption at rest for sensitive data
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication
  • Limited employee access to personal data
  • Incident response procedures

Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential: Enable core functionality (login, security) — Session duration
  • Functional: Remember your preferences — 1 year
  • Analytics: Understand how you use our Services — 26 months

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies.

8. Your Rights and Choices

All Users

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Account Deletion: Delete your account at any time

To exercise these rights: Email contact@safetylookup.com or use the settings in your account dashboard.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA and CPRA:

  • Right to Know: Request categories and specific pieces of personal information collected
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To submit a request, email contact@safetylookup.com with “California Privacy Request” in the subject line. We will respond within 45 days.

European Economic Area, UK, and Switzerland Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights including:

  • Access, rectification, erasure, and restriction of processing
  • Data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your supervisory authority

For GDPR inquiries, contact contact@safetylookup.com.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@safetylookup.com. If we learn we have collected personal information from a child under 18, we will promptly delete it.

10. Links to Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page, updating the “Last Updated” date, and sending an email notification for material changes. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: